Thank you for choosing to work with me and for respecting my time and schedule. In order to ensure the best possible experience for all of the people I work with, I have a policy regarding cancellations and refunds.

If you need to cancel your appointment, please do so at least 24 hours in advance. While I understand that unexpected circumstances may arise, please be aware that my sessions are often scheduled weeks in advance and I have limited availability. If you cancel with at least 24 hours’ notice, I will do my best to offer you the next available space in my appointment book.

If you cancel with less than 24 hours’ notice, I can only offer you one-third of the payment you made for the session, as my time is valuable and cannot be easily filled at such short notice.

Please be mindful of your scheduled appointment time, as I have set aside a specific amount of time for each session to ensure that you receive the full benefit of what I offer. If you are late for your session, unfortunately, I won’t be able to give you the lost time.

If you arrive 15 minutes late for your session, I will have to cancel your appointment and refund you only half of what you paid, minus any bank transfer fees. I am unable to extend the length of my sessions beyond the designated time, as it would disrupt my schedule and impact the experience of other Lucesitas.

Please note that gift cards & Full Moon Sound Ceremonies Circles are non-refundable.

If you have any questions or concerns regarding refunds or cancellations, please don’t hesitate to contact me at carolina@luminousfive.com.

To complete your full return, please provide a receipt or proof of purchase 24 hours after purchase.

Thank you again for your understanding and for choosing to work with me.

Carolina.

Terms & Conditions for “Step into the Sacred Path” Mentorship

Offered by Luminous Five

By joining the “Step into the Sacred Path” mentorship and choosing to participate via full payment or a payment plan, you agree to the following terms:

Mentorship Duration & Commitment

This is a 9-month immersive mentorship program, offered at €1,500, with a sliding scale minimum of €900 available upon request. By enrolling, you commit to the full length and scope of the mentorship, regardless of the method or timing of your payments.

Payment Plan Agreement

If you were offered or accepted a payment plan, this does not convert the program into a month-by-month subscription. A payment plan is simply a flexible arrangement to honor the full mentorship exchange.
By agreeing to a payment plan, you are bound to the complete terms of the mentorship, including the refund policy and program participation expectations.

Non-Prorated Fee & Refund Policy

The mentorship fee is not calculated per session, week, or month.
Refunds are not available if you leave before completing the full payment.
Refunds may be considered on a case-by-case basis only if:

  • You have completed payment of the full amount (€1,500), and
  • You face unforeseen circumstances that prevent further participation.
    No refunds will be issued under any circumstances after the ninth week of mentorship.

Emotional Processing & Departure

This mentorship is designed for personal transformation, which may involve emotional discomfort or triggers. Participants are encouraged to communicate respectfully and engage in resolution when possible.
Choosing to leave the mentorship due to emotional reaction, discomfort with feedback, or disagreement does not qualify for a refund.

Participation Guidelines

  • You are expected to attend sessions with your camera on.
  • You are encouraged to engage in all guided practices and group exercises.
  • If you miss a session, you may collect insights or notes from other participants. No follow-up materials or re-teaching will be provided individually.

Community Integrity

This mentorship is rooted in honesty, presence, and respect for all participants. If you disagree with how the space is facilitated, you are always welcome to voice that with love, but not at the expense of group harmony or the facilitator’s integrity.

Acknowledgment

By enrolling in this mentorship, whether by full payment or partial payments via a plan, you confirm that you have read, understood, and accepted these terms as outlined by Luminous Five.

Refund Disbursement Format

In the event that a refund is granted under the terms above, it will be issued in the same format as the original payment method.

  • If you paid in one full installment, any eligible refund will be issued as a single payout.
  • If you enrolled via a payment plan, any approved refund will be disbursed in installments reflecting your original payment schedule.

Refund Method

All approved refunds will be issued using the original method of payment. This means the refund will be processed back to the same card or account used at the time of purchase. No alternative payment methods will be used for refunds.